Frequently Asked Questions

Global Questions

Q: I didn't receive my registration after purchase?

A: Your registration was sent to you immediately via email after you placed an order. If you didn't receive the registration email, it could be moved to junk folder or dropped by your email client.

It's also possible that you provided a wrong email address, or your email inbox has been full and can not receive any email.

In any case, please contact us to retrieve your registration, we will re-send the registration to you. Please also check your email inbox to make sure there is no problem.

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