Frequently Asked Questions

Global Questions

Q: I have lost my admin password?

A: For our access control products, if you have lost your admin password, you can contact us for support.

NOTE: None can get your admin password back if you have lost it, and there are also no backdoor password in any of those products. This service works in a different way by creating a dynamic, temporary password.

Please click here to get control back if you have lost your admin password.

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