Frequently Asked Questions

Click a link to browse the FAQ of the corresponding product, or check the global FAQ on this page.

I have lost my registration?

Please contact us to retrieve your registration.

I could not get the software registered with my registration?

Please check on the following issues:

It's always recommended to Copy & Paste the registration to avoid mistakes. The registration you entered into the software must be exactly the same as the registration in order email: the registration name is case-sensitive, and the registration code must contain the character "-" between each part. The best way to avoid any possible mistakes is to copy and paste the registration.
Most of our products need administrator permissions to save registration. You need to log in to Windows as an administrator user, and run the main program "as administrator" on Windows Vista or later.
If you are using an old version, then it's recommended to upgrade to the newest version. Some old versions may not accept registration for the newest version.
Registration Code is not Order ID (or Order Number, Ref Number etc.)
The product needs to connect to our server to verify registration. If you got a "cannot verify registration" message, either it could not connect to our server, or our server could not verify the registration. When this happens, please contact us.
Internet Lock special: Internet Lock won't exclude itself when you use it to control internet access, so it is possible that it has been blocked by itself. If you are not sure, temporarily deactivate it and try to register again.

I didn't receive my registration after purchase?

Your registration was sent to you immediately via email after you placed an order. If you didn't receive the registration email, it could have been moved to junk folder or dropped by your email client. It's also possible that you provided a wrong email address, or that your email inbox has been full and you cannot receive any emails.

In any case, please contact us and we will resend the registration to you. Please also check your email inbox to make sure there is no problem.

I have lost my admin password?

For our access control products, if you have lost your admin password, you can use our super password service to get control back.

The super password service is free.

None can get your admin password back if you have lost it, and there is also no backdoor password in any of those products. This service works in a different way by creating a dynamic, temporary password.